PASSENGER FAQ

  • Is my information secure?
  • What payment methods are acceptable?
  • When is my credit card charged?
  • When I make a reservation online, why do I have to prepay?
  • What if my flight is early or late arriving?
  • What are your hours of operation?

Executive Shuttle Q&A

  • How far in advance should I make my reservation?
  • Where do you pick me up?
  • What if I need to make changes to my reservation(s)?
  • How do I cancel my reservation(s)?
  • I left a personal item on the shuttle, how do I get it back?
  • Are your prices inclusive of all fees and gratuity?
  • Is my reservation refundable?

Luxury Service Q&A

  • How far in advance should I make my reservation?
  • What vehicle types do you offer?
  • What does this service include?
  • Are your prices inclusive of all fees and gratuity?
  • Where do you pick me up?
  • What if I need to make changes to my reservation(s)?
  • How do I cancel my reservation(s)?
  • I left a personal item in the vehicle, how do I get it back?
  • Is my reservation refundable?

IS MY INFORMATION SECURE?

Yes. Keeping your personal information and any credit card information secure and confidential is one of our most important responsibilities. Any information that is exchanged between your computer and our server during the reservation process is SSL encrypted. This can be verified by the following methods:

First, the URL should begin with “https”. This indicates a secure connection.

Second, you should see a padlock in the status bar area of your browser when viewing encrypted pages. You can double-click this padlock to view information regarding our security certificate.

We hope these measures provide the reassurance needed to use our online reservations system.

WHAT PAYMENT METHODS ARE ACCEPTABLE?

Reservations can be made by using American Express, MasterCard, VISA or Discover.

WHEN IS MY CREDIT CARD CHARGED?

LASxpress Transportation Services requires payment with a credit card. Your credit card will be charged for the full amount at the time you make the reservation.

WHEN I MAKE A RESERVATION ONLINE, WHY DO I HAVE TO PREPAY?

Prepayment has become the industry standard for travel related reservations made online. Prepayment helps us reduce no-shows, fraudulent reservations and helps to keep costs down. In addition, prepayment is an easy, convenient way for our guests to use our service.

WHAT IF MY FLIGHT IS EARLY OR LATE WHEN ARRIVING?

LASxpress Transportation Services monitors flight arrival times and we arrive when your plane lands, whether you arrive early or late, provided we have the correct airline and flight number.

WHAT ARE YOUR HOURS OF OPERATION?

24 Hours per day / 7 Days per week / 365 Days per year

EXECUTIVE SHUTTLE…

HOW FAR IN ADVANCE SHOULD I MAKE MY RESERVATION?

Availability changes daily and we suggest you make your reservation as soon as you have firm travel dates and times. All new reservations must be made a minimum of four (4) hours prior to transfer. For all reservations less than (4) hours, please contact Passenger Assistance at (702) 878-4141.

WHERE DO YOU PICK ME UP?

TERMINAL 1 ARRIVALS:

If the service provider on your boarding pass is SUPER SHUTTLE:

Upon arrival at McCarran International Airport, please claim your luggage and proceed to DOOR #11, outside Baggage Claim Level 1 and see the SUPER SHUTTLE greeter at the booth. They will direct you to the appropriate Executive Coach. Please provide your ARRIVAL Boarding Pass and valid Photo ID to the booth.

TERMINAL 3 ARRIVALS:

If the service provider on your boarding pass is SUPER SHUTTLE:

Upon arrival at McCarran International Airport, please claim your luggage and proceed to DOOR #52, use the crosswalk and see the SUPER SHUTTLE greeter at the booth. They will direct you to the appropriate Executive Coach. Please provide your ARRIVAL Boarding Pass and valid Photo ID to the booth.

DEPARTURES

Please arrive at the hotel pickup location, noted on your LASxpress Transportation Services DEPARTURE Boarding Pass, 10 minutes prior to the scheduled pickup time.  Allow the Executive Coach a 15 minute window after the scheduled pickup time to arrive. Present your LASxpress Transportation Services DEPARTURE Boarding Pass and Photo ID to the SUPER SHUTTLE driver.

If you cannot locate your Executive Coach, please call Passenger Assistance (702) 878-4141.

The Department of Aviation recommends all passengers arrive at the airport 2 hours prior to their scheduled flight departure.

WHAT IF I NEED TO MAKE CHANGES TO MY RESERVATION(S)?

LASxpress Transportation Services requires any changes to your reservations be made online, except for reservation modifications less than four (4) hours prior to your transfer. For all reservation changes within four (4) hours of your scheduled pickup, call Passenger Assistance (702) 878-4141.

Departure changes made less than 12 hours prior to scheduled transfer may result in additional stops enroute to the airport.

If a change cannot be accommodated the reservation may be cancelled.

HOW DO I CANCEL MY RESERVATION(S)?

If your Executive Shuttle reservation is more than 24 hours prior to your scheduled pickup, refer to your email confirmation and cancel the reservation(s).

Multiple passenger Boarding Passes require ALL passengers to board shuttle at same time. Those passengers not present for boarding are nonrefundable.  Please make separate reservations for passengers not arriving or departing on the same flight.

If your Executive Shuttle reservation is less than 24 hours prior to your scheduled pickup, please call Passenger Assistance at (702) 878-4141.

I LEFT A PERSONAL ITEM ON THE SHUTTLE, HOW DO I GET IT BACK?

Call Passenger Assistance (702) 878-4141.

ARE YOUR PRICES INCLUSIVE OF ALL FEES AND GRATUITY?

Prices reflect all fees with the exception of Gratuity.  This is optional and at the customers discretion.

IS MY RESERVATION REFUNDABLE?

No, all sales are final.

 

LUXURY SERVICE…

HOW FAR IN ADVANCE SHOULD I MAKE MY RESERVATION?

Availability changes daily and we suggest you make your reservation as soon as you have firm travel dates and times.  A minimum notice of (12) hours in advance of pick-up is required.

WHAT VEHICLE TYPES DO YOU OFFER?

We offer three vehicle types: Sedan, SUV and 6 Passenger Limousines.

WHAT DOES THIS SERVICE INCLUDE?

Limousine service includes Chauffeur “Meet & Greet” Service at McCarran International Airport in the Baggage Claim Area.

ARE YOUR PRICES INCLUSIVE OF ALL FEES AND GRATUITY?

Yes. Your reservation with LASxpress Transportation Services includes the vehicle tariff, fuel surcharge, airport fees and driver gratuity. Additional gratuity is appreciated, based on service.

WHERE DO YOU PICK ME UP?

DOMESTIC ARRIVALS at Terminal 1 and Terminal 3:

Your chauffeur will meet you at the Baggage Carousel designated for your flight, holding a sign with the name provided on the reservation. If you are not able to locate the chauffeur, please call Passenger Assistance at (702) 878-4141 and we will direct you to the location of the chauffeur.

We will track your flight for any delay or early arrival and dispatch your chauffeur accordingly.

INTERNATIONAL ARRIVALS at Terminal 3:

After clearing Customs, your chauffeur will meet you at the Customs Exit, holding a sign with the name provided on your reservation. If you are not able to locate your chauffeur, please call Passenger Assistance at (702) 878-4141 and we will direct you to the location of the chauffeur.

We will track your flight for any delay or early arrival and dispatch your chauffeur accordingly.

DEPARTURES:

Your chauffeur will pick you up at the hotel entrance you were originally dropped off at on your arrival. Many Las Vegas hotels will not allow the chauffeurs to wait at their main entrances. If you are unable to locate your chauffeur, please check with the Doorman / Bell Captain or call Passenger Assistance at (702) 878-4141 and we will contact your chauffeur.

WHAT IF I NEED TO MAKE CHANGES TO MY RESERVATION(S)?

Refer to your email confirmation to make online changes any time up to 24 hours prior to your flight arrival. If a change cannot be accommodated the reservation may result in a cancellation.

For reservation changes within 24 hours of your scheduled pickup, call Passenger Assistance at (702) 878-4141. If a change cannot be accommodated the reservation may result in a cancellation.

HOW DO I CANCEL MY RESERVATION(S)?

If your luxury reservation is more than 24 hours prior to your scheduled pickup, go online and cancel the reservation.

If your luxury reservation is less than 24 hours prior to your scheduled pickup, please call Passenger Assistance at (702) 878-4141.

I LEFT A PERSONAL ITEM IN THE VEHICLE, HOW DO I GET IT BACK?

Call Passenger Assistance at (702) 878-4141.

IS MY RESERVATION REFUNDABLE?

No, all sales are final

Updated:  June 19, 2019