LASXPRESS PRIVACY

This Statement about our Privacy Policy pertains to www.lasxpress.com. By using the Site, you agree to the terms set forth herein. For purposes of our Privacy Policy, Personal Information means any information you submit to us, which personally identifies you and includes your name, address, telephone number, e-mail address, etc. LASxpress collects Personal Information only when you submit it to us. It is the policy of LASxpress to keep this information as confidential and use it only for the purpose for which it was submitted or to improve our customers use of the Site and/or for marketing research. LASxpress reserves the right to change, modify, add, or delete portions of this Privacy Policy at any time. You may wish to check the Site periodically for changes to this Policy, since your continued use of the Site following the posting of changes to this Policy will mean that you accept those changes. If you wish to be removed from our databases, you may Email us at info@lasxpress.com and instruct us accordingly.

PASSENGER FAQ

GENERAL QUESTIONS…

  • Is my information secure?
  • What payment methods are acceptable?
  • When is my credit card charged?
  • When I make a reservation online, why do I have to prepay?
  • What if my flight is early or late arriving?
  • What are your hours of operation?
  • How far in advance should I make my reservation?
  • Where do you pick me up?
  • What if I need to make changes to my reservation(s)?
  • How do I cancel my reservation(s)?
  • I left a personal item on the shuttle, how do I get it back?
  • How far in advance should I make my reservation?
  • What vehicle types do you offer?
  • What does this service include?
  • Are your prices inclusive of all fees and gratuity?
  • Where do you pick me up?
  • What if I need to make changes to my reservation(s)?
  • How do I cancel my reservation(s)?
  • I left a personal item in the vehicle, how do I get it back?

EXECUTIVE SHUTTLE…

LUXURY SERVICE…

 

 

 

GENERAL QUESTIONS…

IS MY INFORMATION SECURE?

Yes. Keeping your personal information and any credit card information secure and confidential is one of our most important responsibilities. Any information that is exchanged between your computer and our server during the reservation process is SSL encrypted. This can be verified by the following methods:

First, the URL should begin with “https”. This indicates a secure connection.

Second, you should see a padlock in the status bar area of your browser when viewing encrypted pages. You can double-click this padlock to view information regarding our security certificate.

We hope these measures provide the reassurance needed to use our online reservations system.

WHAT PAYMENT METHODS ARE ACCEPTABLE?

Reservations can be made by using American Express, MasterCard, VISA or Discover.

WHEN IS MY CREDIT CARD CHARGED?

LASxpress requires prepayment with a credit card. Your credit card will be charged for the full amount at the time you make the reservation.

WHEN I MAKE A RESERVATION ONLINE, WHY DO I HAVE TO PREPAY?

Prepayment has become the industry standard for travel related reservations made online. Prepayment helps us reduce no-shows, reduce fraudulent reservations and helps to keep costs down. In addition, prepayment is an easy, convenient way for our guests to use our service.

 

 

WHAT IF MY FLIGHT IS EARLY OR LATE WHEN ARRIVING?

LASxpress monitors flight arrival times and we arrive when your plane lands, whether you arrive early or late, provided we have the correct airline and flight number.

WHAT ARE YOUR HOURS OF OPERATION?

24 Hours per day / 7 Days per week / 365 Days per year

 

EXECUTIVE SHUTTLE…

HOW FAR IN ADVANCE SHOULD I MAKE MY RESERVATION?

Availability changes daily and we suggest you make your reservation as soon as you have firm travel dates and times. All new reservations must be made a minimum of eight (8) hours prior to transfer. For all less than 8 hours, please contact Passenger Assistance at (702) 472-8688.

WHERE DO YOU PICK ME UP?

TERMINAL 1 ARRIVALS:

Upon arrival at McCarran International Airport, please claim your luggage and proceed to DOOR #8, outside Baggage Claim Level 1 and see the AIRLINE SHUTTLE CORP greeter at the podium. They will direct you to the appropriate Executive Coach. Please provide your ARRIVAL Boarding Pass and valid Photo ID to the driver. LASxpress requires your executive coach driver to collect your LASxpress ARRIVAL Boarding Pass.

TERMINAL 3 ARRIVALS:

Upon arrival at McCarran International Airport, please claim your luggage and proceed to DOOR #51, use the crosswalk and see the AIRLINE SHUTTLE CORPORATION  (ASC) greeter at the podium. They will direct you to the appropriate Executive Coach. Please provide your ARRIVAL Boarding Pass and valid Photo ID to the driver. LASxpress requires your Executive Coach driver to collect your LASxpress ARRIVAL Boarding Pass.

DEPARTURES

Please arrive at the hotel pickup location, noted on your LASxpress DEPARTURE Boarding Pass, 10 minutes prior to the scheduled pickup time.  Allow the Executive Coach a 15 minute window after the scheduled pickup time to arrive. Present your LASxpress DEPARTURE Boarding Pass and Photo ID to the AIRLINE SHUTTLE CORPORATION driver. LASxpress requires your Executive Coach driver to collect your LASxpress DEPARTURE Boarding Pass.

If you cannot locate your Executive Coach, please call Passenger Assistance (702) 472-8688.

The Department of Aviation recommends all passengers arrive at the airport 2 hours prior to their scheduled flight departure.

WHAT IF I NEED TO MAKE CHANGES TO MY RESERVATION(S)?

LASxpress requires any changes to your reservations be made online, except for reservation modifications less than eight (8) hours prior to your transfer. For all reservation changes within eight (8) hours of your scheduled pickup, call Passenger Assistance (702) 472-8688.

Departure changes made less than 12 hours prior to scheduled transfer may result in additional stops enroute to the airport.

If a change cannot be accommodated and results in a cancellation, no refunds will be issued if the cancellation is less than 72 hours prior to the transfer date.

 

 

 

HOW DO I CANCEL MY RESERVATION(S)?

If your Executive Shuttle reservation is more than 24 hours prior to your scheduled pickup, refer to your email confirmation and cancel the reservation(s). Cancellations less than 72 hours in advance are not refundable. Partial refunds prohibited.

If your Executive Shuttle reservation is less than 24 hours prior to your scheduled pickup, please call Passenger Assistance at (702) 472-8688. Cancellations less than 72 hours in advance are not refundable. Partial refunds prohibited.

I LEFT A PERSONAL ITEM ON THE SHUTTLE, HOW DO I GET IT BACK?

Call Passenger Assistance (702) 472-8688.

 

LUXURY SERVICE…

 

HOW FAR IN ADVANCE SHOULD I MAKE MY RESERVATION?

Availability changes daily and we suggest you make your reservation as soon as you have firm travel dates and times.

WHAT VEHICLE TYPES DO YOU OFFER?

We offer four vehicle types: Sedan, SUV and 6 Passenger Limousines.

WHAT DOES THIS SERVICE INCLUDE?

Limousine service includes “Meet & Greet” Service at McCarran International Airport.

 

 

ARE YOUR PRICES INCLUSIVE OF ALL FEES AND GRATUITY?

Yes. Your reservation with LASxpress includes the vehicle tariff, fuel surcharge, airport fees and driver gratuity. Additional gratuity is appreciated, based on service.

WHERE DO YOU PICK ME UP?

DOMESTIC ARRIVALS at Terminal 1 and Terminal 3:

Your chauffeur will meet you at the Baggage Carousel designated for your flight, holding a sign with the name provided on the reservation. If you are not able to locate the chauffeur, please call Passenger Assistance at (702) 472-8691 and we will direct you to the location of the chauffeur.

We will track your flight for any delay or early arrival and dispatch your chauffeur accordingly.

INTERNATIONAL ARRIVALS at Terminal 3:

After clearing Customs, your chauffeur will meet you at the Customs Exit, holding a sign with the name provided on your reservation. If you are not able to locate your chauffeur, please call Passenger Assistance at (702) 472-8691 and we will direct you to the location of the chauffeur.

We will track your flight for any delay or early arrival and dispatch your chauffeur accordingly.

DEPARTURES:

Your chauffeur will pick you up at the hotel entrance you were originally dropped off at on your arrival. Many Las Vegas hotels will not allow the chauffeurs to wait at their main entrances. If you are unable to locate your chauffeur, please check with the Doorman / Bell Captain or call Passenger Assistance at (702) 472-8691 and we will contact your chauffeur.

 

WHAT IF I NEED TO MAKE CHANGES TO MY RESERVATION(S)?

Refer to your email confirmation to make online changes any time up to 24 hours prior to your flight arrival. If a change cannot be accommodated and results in a cancellation, no refund will be issued unless the change was made more than 72 hours in advance.

For reservation changes within 24 hours of your scheduled pickup, call Passenger Assistance at (702) 472-8691. If a change cannot be accommodated and results in a cancellation, no refund will be issued.

HOW DO I CANCEL MY RESERVATION(S)?

If your limousine reservation is more than 24 hours prior to your scheduled pickup, go online and cancel the reservation. Cancellations less than 72 hours in advance are not refundable. Partial refunds prohibited.

If your limousine reservation is less than 24 hours prior to your scheduled pickup, please call Passenger Assistance at (702) 472-8691. Cancellations less than 72 hours in advance are not refundable. Partial refunds prohibited.

I LEFT A PERSONAL ITEM IN THE VEHICLE, HOW DO I GET IT BACK?

Call Passenger Assistance at (702) 472-8691.

TERMS and CONDITIONS

TERMS & CONDITIONS …

LASxpress Terms & Conditions (“Agreement”)

Please read these Terms & Conditions completely. This Agreement documents the legally binding terms and conditions attached to the use of the Site at LASxpress.com.

By using or accessing the Site in any way, viewing or browsing the Site, or adding your own content to the Site, you are agreeing to be bound by these Terms & Conditions.

Governing Law

This Agreement is governed in accordance with the laws of the State of Nevada, United States.

Changes to This Agreement

LASxpress reserves the right to modify these Terms & Conditions at any time. We do so by posting and drawing attention to the updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms & Conditions.

Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the LASxpress.com site immediately.

Contact Us

If you have any questions about this Agreement, please feel free to contact us at: info@lasxpress.com

Limitations of Liability

LASxpress and its affiliates will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure, or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.

 

Payments

LASxpress services require prepayment with a credit card. Your credit card will be charged for the full amount at the time you make your reservation.

Cancellation / Refund Policy

Applies to Executive Coach:
Roundtrip reservation must be canceled 72 hours prior to scheduled arrival date for a 100% refund. Partial refunds prohibited.

One Way reservation must be canceled 72 hours prior to scheduled transfer date for a 100% refund.

Please allow 10 to 15 business days to receive all refunds.

Multiple passenger Boarding Passes require all passengers to board shuttle at same time. Those passengers not present for boarding are nonrefundable.

Applies to Limousine:
Reservation must be canceled 72 hours prior to scheduled arrival date for a 100% refund. Partial refunds prohibited. Please allow 10 to 15 business days to receive all refunds.

Credit Card Disputes Resolutions

Please contact us within five (5) business days of your departure. All disputes must be submitted in writing via email to info@lasxpress.com or at lasxpresscomment.com.

Privacy

This Statement about our Privacy Policy pertains to www.lasxpress.com. By using the Site, you agree to the terms set forth herein. For purposes of our Privacy Policy, Personal Information means any information you submit to us, which personally identifies you and includes your name, address, telephone number, e-mail address, etc. LASxpress collects Personal Information only when you submit it to us. It is the policy of LASxpress to keep this information as confidential and use it only for the purpose for which it was submitted or to improve our customers use of the Site and/or for marketing research. LASxpress reserves the right to change, modify, add, or delete portions of this Privacy Policy at any time. You may wish to check the Site periodically for changes to this Policy, since your continued use of the Site following the posting of changes to this Policy will mean that you accept those changes. If you wish to be removed from our databases, you may Email us at info@lasxpress.com and instruct us accordingly.

Passenger Safety

The safety of our passengers is our highest priority. In order to maintain a safe and comfortable driving environment, drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly, disruptive or poses a threat to the safety of the vehicle or anyone on board.

Under-age Child Policy

Full fare will be charged for any child who occupies a seat. All children under the age of eighteen (18) must be accompanied by a paid adult passenger eighteen (18) or above. There is no charge for children under the age of four (4) who sits on the lap of a paid passenger adult.

Baggage

Hand baggage not to exceed fifty (50) pounds in weight for each fare ticket. No baggage other than hand baggage will be carried. Carrier will not be liable for loss or damage for contents thereof unless occasioned by lack of responsible care on its part.

Lost Items

Carrier’s Liability, Limitations and Claim Procedure:

The maximum liability to Carrier is $250.00 for all baggage checked per passenger. Neither Carrier nor other participating carriers are responsible for the loss of or damage to baggage in excess of the value allowances. Carrier will only be responsible to the extent of the actual loss or damage sustained based on the actual baggage at the time and place of checking, and will NOT accept any liability for unchecked baggage.

To file a claim for loss or damage baggage, customers contact LASxpress at 702-472-8690.

Federal Motor Carrier Regulations
Subpart D – Notice of and procedures for baggage excess value declaration

ss 374.401 Minimum permissible limitations for baggage liability.

(a) Motor common carriers of passengers and baggage subject to 49 U.S.C. 13501 may not publish tariff provisions limiting their liability for loss or damage to baggage checked by a passenger transported in regular route or special operations unless:
(1) The amount for which liability is limited is $250 or greater per adult fare, and
(2) The provisions permit the passenger, for an additional charge, to declare a value in excess of the limited amount, and allow the passenger to recover the increased amount (but not higher than the actual value) in event of loss or damage. The carriers may publish a maximum value for which they will be liable, but that maximum value may not be less than $1,000. Appropriate identification must be attached securely by the passenger to each item of baggage checked, indicating in a clear and legible manner the name and address to which the baggage should be forwarded if lost and subsequently recovered. Identification tags shall be made immediately available by the carriers to passengers upon request.

Code of Federal Regulations91

(3) Carriers need not offer excess value coverage on articles listed in 8374.307©(3).(49 U.S.C. 1032], 5 U.S.C. 553)[46 FR 22899, Apr. 22, 1981, as amended at 47 FR 21840, May 20, 1982; 62 FR 15423, Apr 1, 1997]

Customer Service

All service complaints must be submitted in writing via email at info@lasxpress.com or lasxpresscomment.com within 10 days of receiving service from LASxpress. Resolutions are at the sole discretion of LASxpress and may not exceed original purchase.

Pricing and Product Information

Every effort is made to provide accurate and up-to-date information on this Site. However, items displayed may be discontinued, and prices are subject to change. LASxpress is not responsible for typographical errors and does reserve the right to make corrections and changes to the Site at any time without notice.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by United States and international copyright laws.

 

 

 

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE’S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE’S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE’S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Updated: August 29, 2016

At LASxpress we are committed to delivering the highest standard of service to our                     passengers and we want your transportation experience to be as enjoyable as possible.            To help us deliver the best possible service please take a minute to complete the passenger comment form below.  We value your comment and will respond within 72 hours.

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